With so many email programs, settings, and features, the number of things that can go wrong is unlimited! Normally most email issues can be resolved by some basic checks to make sure that the settings are correct. Please go through below mentioned check list before you try and reach us at My Computer Helper for quick online help and support.
- Bad Password
- Account locked message due to multiple incorrect login attempts.
- Check Email Server Name
- Check for Email Service Status (The mail service website is down or not)
- Check custom email configuration
- Check for permissible email disk quota
- Check for the activation status of installed security software
- SMTP Authentication settings
- SSL Connection settings
- Check for correct proxy settings
Feeling confused. Want someone to help you to get this email problem fixed ?
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Bad Password
This is one of the main reason for all email issues. This sounds simple enough but many support tickets we see turn out to be simple password issue. Users have CAPS Lock enabled on their system preventing them to type password correctly. Alternatively one should open any text editor and type their password there to see of its being typed correctly or not.
Account locked message due to multiple incorrect login attempts
This is another most common issues for email account. This is also termed as account hacking attempts. Users should reach out technician to get their account checked for any unauthorized access by someone other than the account owner. This generally happens when user accesses their email from unsecured machines or unsecured internet wifi network of any public internet network system or users shared their email credentials with someone.
Check Email Server Name
If the app where your email is configured is not working, check it on an internet browser to know if the email is accessible or not. Its its accessible, its time to check the email configured on the device where you were checking before. You might need to check the email server name for any update to it.
